Legal

Master Terms of Use

Effective Date: September 23, 2026 Last Updated: September 23, 2026

These Terms of Use (“Terms”) govern access to and use of the Dyrctly website, mobile application, marketplace, software, communications systems, payment functionality, and related services (collectively, the “Platform”).

The Platform is operated by Dyrctly, a company incorporated or registered in The Bahamas (“Dyrctly,” “we,” “us,” or “our”).

Dyrctly is a technology marketplace that connects customers seeking local services with independent service professionals/service providers and businesses offering those services.

By accessing, registering for, or using Dyrctly, you agree to these Terms.

1. ACCEPTANCE OF THESE TERMS

By using Dyrctly, you acknowledge that:

You have read and understood these Terms;
You agree to be legally bound by them;
You will comply with applicable laws;
Information you provide will be accurate;
You are responsible for your activity on the Platform;
Dyrctly is a marketplace and technology platform and is not generally the provider of the Services listed by Providers.

If you use Dyrctly on behalf of a business or other legal entity, you represent that you have authority to bind that entity.

2. ADDITIONAL POLICIES AND TERMS

The following policies form part of these Terms where applicable:

Dyrctly Privacy Policy;
Cookie Policy;
Customer Terms;
Provider Agreement;
Provider Verification Policy;
Payment and Refund Policy;
Cancellation Policy;
Subscription Terms;
Lead Purchase Terms;
Community and Safety Guidelines;
Review and Rating Policy;
Promotional Terms;
Dispute Resolution Policy;
Any additional terms displayed when you use a specific Dyrctly feature.

3. KEY TERMS

Customer means an individual or organization seeking or purchasing Services.

Provider / Service Professional means an independent professional, contractor, freelancer, tradesperson, company, or other business offering Services through Dyrctly.

User means a Customer, Provider, visitor, account holder, or other Platform user.

Services means services advertised or provided by Providers.

Service Request means a request submitted by a Customer describing Services sought.

Listing means a Provider profile, advertisement, service description, portfolio, pricing information, photograph, or related information.

Lead means a Service Request or Customer opportunity made available to one or more Providers.

Marketplace Transaction means a transaction facilitated through Dyrctly.

Platform Fee means a fee charged by Dyrctly for a Platform feature or service.

Subscription means a recurring or fixed-term Provider membership plan.

User Content means material submitted by Users, including photographs, reviews, ratings, messages, descriptions, videos, documents, and other information.

4. WHAT DYRCTLY DOES

Dyrctly may provide:

Provider discovery;
Customer Service Requests;
Provider profiles;
Search functionality;
Quotes and estimates;
Messaging;
Reviews and ratings;
Appointment scheduling;
Payment processing;
Provider subscriptions;
Lead purchasing;
Advertising;
Promotional placement;
Notifications;
Customer support;
Transaction records.

Providers are independent third parties.

Unless expressly stated otherwise, Dyrctly is not the employer, partner, agent, representative, franchisee, joint venturer, or legal representative of a Provider. Dyrctly does not perform, supervise, or control the Services provided by Service Providers and is not responsible or liable for any loss, damage, injury, delay, error, failure, dispute, or other mishap arising from a Customer’s job request or from the acts, omissions, negligence, misconduct, or performance of any Service Provider or third party.

5. ACCOUNT REGISTRATION

Certain features require an account.

You agree to provide accurate and current information.

Information may include:

Legal name;
Business name;
Email;
Telephone number;
Location;
Payment information;
Professional qualifications;
Licenses;
Identification;
Photographs;
Service descriptions.

You are responsible for your account credentials and activity.

You must immediately notify Dyrctly of suspected unauthorized access.

6. USER ELIGIBILITY

You must be legally capable of entering into a binding agreement.

Providers must meet all applicable legal requirements for their Services, including licensing, certification, registration, insurance, health, safety, and professional requirements.

Dyrctly may request documentation to verify eligibility.

7. PROVIDER STATUS

Providers operate independently.

Nothing in these Terms creates:

Employment;
Partnership;
Agency;
Franchise;
Joint venture;
Fiduciary relationship.

Providers determine how they perform their Services, subject to applicable laws and their agreements with Customers.

Providers are responsible for their own:

Taxes;
Employees;
Subcontractors;
Licenses;
Insurance;
Equipment;
Supplies;
Operating expenses;
Legal obligations.

8. PROVIDER REPRESENTATIONS AND WARRANTIES

Each Provider represents that:

Its information is accurate;
It has authority to provide advertised Services;
It holds required licenses and permits;
It will comply with applicable law;
It will accurately describe its qualifications;
It will communicate honestly;
It will provide Services professionally;
It will maintain required insurance;
It will not submit fraudulent reviews;
It will not use Dyrctly for unlawful activity.

Providers remain responsible for the Services they provide.

9. PROVIDER VERIFICATION

Dyrctly may offer different levels of verification.

Verification may include:

Email verification;
Telephone verification;
Identity verification;
Business verification;
License verification;
Insurance verification;
Professional credential verification;
Address verification;
Other verification reasonably available to Dyrctly.

A verification badge indicates only that Dyrctly completed the particular verification represented by that badge.

Verification does not guarantee:

Quality;
Competence;
Honesty;
Safety;
Performance;
Licensing beyond the specific information checked;
Future conduct.

Dyrctly may suspend or remove verification where information becomes inaccurate or cannot be confirmed.

10. USER CONTENT

Users retain ownership of content they own.

By submitting content to Dyrctly, you grant Dyrctly a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, distribute, format, and use that content as reasonably necessary to operate, improve, advertise, and promote the Platform.

You represent that you have the necessary rights to submit the content.

Dyrctly may remove content that violates these Terms, applicable policies, or law.

11. REVIEWS AND RATINGS

Reviews must represent genuine experiences.

Users may not:

Create fake reviews;
Review themselves;
Purchase reviews;
Manipulate ratings;
Threaten someone for a review;
Create multiple accounts to manipulate ratings;
Knowingly publish fraudulent information.

Dyrctly may remove reviews violating its policies.

Ratings and reviews represent User opinions and experiences and are not guarantees by Dyrctly.

12. NO ENDORSEMENT

A Provider appearing on Dyrctly does not necessarily mean Dyrctly endorses and or does not automatically guarantee:

Provider qualifications;
Quality;
Price;
Availability;
Safety;
Legality;
Performance;
Results.

Customers should independently evaluate Provider(s) and Service(s).

13. PROHIBITED CONDUCT

Users may not:

Commit fraud;
Impersonate others;
Harass Users;
Threaten Users;
Discriminate unlawfully;
Manipulate reviews;
Bypass Platform fees;
Manipulate leads;
Use stolen payment information;
Distribute malware;
Scrape Platform information without authorization;
Misuse personal information;
Advertise illegal Services;
Facilitate unlawful activity;
Interfere with Platform security;
Circumvent Platform systems.

14. FEES

Dyrctly may generate revenue through:

Provider subscriptions

Providers may choose from available free or paid subscription plans.

Lead purchases

Providers may purchase access to qualifying Customer Leads where this feature is offered.

Transaction commissions

Dyrctly may retain a disclosed percentage or fixed fee from qualifying Marketplace Transactions.

Customer fees

Dyrctly may charge Customers disclosed service, booking, processing, or other fees.

Advertising

Dyrctly may charge Providers or third parties for advertising and sponsored placement.

All applicable fees will be disclosed before the relevant charge whenever reasonably practicable.

15. FREE PROVIDER LISTINGS

Dyrctly may allow Providers to create free profiles.

A free listing may have limitations regarding:

Visibility;
Number of Services;
Number of leads;
Messaging;
Photographs;
Profile features;
Analytics;
Promotional placement;
Customer access.

Dyrctly may modify free-plan features.

16. PAID PROVIDER SUBSCRIPTIONS

Dyrctly may offer multiple paid subscription tiers.

Each subscription will identify:

Price;
Billing period;
Included features;
Limits;
Renewal terms;
Cancellation terms.

Subscriptions may automatically renew unless cancelled before the applicable renewal date.

Subscription fees are generally non-refundable except where required by law or expressly stated otherwise.

Downgrades may take effect at the end of the current billing period unless otherwise specified.

17. LEAD PURCHASES

Where available, Providers may purchase Leads.

Before purchasing a Lead, the applicable price and terms will be displayed.

A Lead may not guarantee:

That the Customer will respond;
That the Customer will hire the Provider;
That the job will occur;
That the quoted budget is final.

Lead refunds, credits, or disputes will be governed by the Lead Purchase Policy.

Providers may not resell, transfer, or misuse Customer Leads.

18. MARKETPLACE TRANSACTIONS

Where Dyrctly facilitates payments:

The Customer authorizes payment;
Dyrctly or its payment provider processes the transaction;
Applicable Dyrctly fees may be deducted;
The Provider receives the applicable payout subject to the Platform’s policies.

Dyrctly may use third-party payment processors.

Payment processing may be subject to separate payment-provider terms.

19. REFUNDS

Refund eligibility depends on:

The nature of the transaction;
The applicable cancellation terms;
Whether Services have commenced;
Whether the Provider has completed the work;
Applicable payment rules;
Applicable consumer rights;
Applicable law.

Nothing in Dyrctly’s refund policies removes rights that cannot legally be waived.

20. CANCELLATIONS

Customers and Providers may be subject to cancellation rules displayed during booking or transaction completion.

Cancellation fees may apply where disclosed.

Dyrctly may issue refunds or credits where appropriate.

Providers must not accept jobs they reasonably know they cannot perform.

21. TAXES

Users are responsible for taxes arising from their own activities.

Providers are responsible for determining and paying applicable taxes relating to their income and Services.

Dyrctly may collect or report information where legally required.

22. PROMOTIONS

Dyrctly may offer:

Promotional credits;
Discounts;
Referral programs;
Introductory pricing;
Subscription promotions;
Provider advertising promotions.

Promotions may contain additional terms and may be changed or terminated where permitted by law.

23. COMMUNICATIONS

Dyrctly may provide messaging between Customers and Providers.

To the extent permitted by law, communications may be reviewed or retained for:

Safety;
Fraud prevention;
Customer support;
Dispute resolution;
Compliance;
Enforcement;
Platform improvement.

Users should avoid sending sensitive personal information through ordinary Platform messages unless necessary.

24. DISPUTES BETWEEN USERS

Customers and Providers are primarily responsible for disputes arising from their Services.

Dyrctly may provide dispute assistance but does not guarantee resolution.

Dyrctly may review:

Communications;
Transaction records;
Payment records;
Photographs;
Quotations;
Relevant documentation.

Dyrctly may issue refunds or credits where permitted under its policies.

25. SAFETY

Users should take reasonable precautions when meeting a Provider or receiving Services.

Customers should consider verifying:

Identity;
Business information;
Qualifications;
Licenses;
Insurance;
References.

Providers should likewise evaluate Customers and job conditions appropriately.

Users should contact appropriate emergency services where an immediate danger exists.

Dyrctly does not guarantee User safety.

26. ACCOUNT SUSPENSION AND TERMINATION

Dyrctly may suspend, restrict, or terminate accounts for reasons including:

Fraud;
Safety concerns;
Unlawful conduct;
Payment abuse;
False information;
Review manipulation;
Fee circumvention;
Policy violations;
Repeated complaints;
Misuse of Customer information.

Where appropriate, Dyrctly may provide notice and an opportunity to appeal.

27. ARBITRATION AND DISPUTE RESOLUTION

Where legally permitted and where a valid arbitration agreement applies, disputes may be resolved through individual arbitration.

The final arbitration procedure, including applicable rules, location, costs, arbitrator appointment, consumer rights, and exceptions, will be established in the Dyrctly Dispute Resolution Policy.

Nothing in these Terms removes rights that cannot legally be waived.

28. DISCLAIMERS

The Platform is provided on an “as available” basis to the maximum extent permitted by law.

Dyrctly does not guarantee:

Uninterrupted Platform availability;
Uninterrupted payment processing;
Provider availability;
Customer responses;
Successful transactions;
Service quality;
Specific results;
Accuracy of every User submission.

29. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Dyrctly will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from use of the Platform or Services provided by Users.

Where legally permitted, Dyrctly’s aggregate liability will be limited to the greater of:

amounts paid by the User to Dyrctly during the preceding twelve months; or
B$100.00.

Nothing limits liability that cannot legally be limited.

30. INDEMNIFICATION

To the maximum extent permitted by law, Users agree to indemnify Dyrctly and its owners, directors, officers, employees, affiliates, contractors, and service providers against claims arising from:

Use of the Platform;
Violation of these Terms;
User Content;
Unlawful conduct;
Services provided by the User;
Disputes with another User;
Infringement of another person’s rights.

31. DATA AND PRIVACY

Dyrctly may collect and process information necessary to operate the Platform.

Information may include:

Account information;
Contact details;
Business information;
Approximate or precise location where enabled and legally permitted;
Transaction information;
Payment-related information;
Communications;
Reviews;
Device information;
Technical information;
Usage information.

Personal information will be handled in accordance with the Dyrctly Privacy Policy and applicable law.

Dyrctly may use appropriate third-party service providers for hosting, payment processing, communications, analytics, security, identity verification, and other Platform functions.

32. INTELLECTUAL PROPERTY

Dyrctly owns or licenses rights in its:

Name;
Logo;
Trademarks;
Application;
Website;
Software;
Databases;
Designs;
Graphics;
Platform functionality;
Proprietary systems.

Users may not reproduce, copy, modify, sell, distribute, reverse engineer, or commercially exploit Dyrctly intellectual property without authorization.

33. COPYRIGHT

Dyrctly respects copyright rights.

Dyrctly may remove allegedly infringing material and may restrict repeat infringers.

34. SPONSORED INFORMATION

Dyrctly may display:

Sponsored Providers;
Promoted Listings;
Featured Providers;
Advertisements;
Paid search placement.

Sponsored placement does not necessarily constitute endorsement.

Sponsored content will be identified where appropriate.

35. THIRD-PARTY SERVICES

Dyrctly may integrate with third-party services, including payment processors, mapping providers, communication providers, identity verification services, analytics providers, and social media services.

Third-party services may have their own terms and privacy policies.

Dyrctly is not responsible for third-party services outside its control.

36. ELECTRONIC COMMUNICATIONS

Users consent to receiving electronic communications relating to their accounts and transactions.

Operational communications may include:

Security notices;
Booking notices;
Payment confirmations;
Service Request notifications;
Provider messages;
Account notices.

Marketing communications may be subject to applicable opt-out mechanisms.

37. CHANGES TO THE PLATFORM

Dyrctly may modify, suspend, or discontinue Platform features.

Dyrctly may introduce new features or remove existing features.

Where legally required, material changes to these Terms will be communicated to Users.

38. GOVERNING LAW

These Terms shall be governed by the laws of The Bahamas, subject to applicable mandatory consumer protections and other applicable law.

39. SEVERABILITY

If any provision is found invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

40. ENTIRE AGREEMENT

These Terms and incorporated policies constitute the agreement concerning use of Dyrctly, except where another written agreement expressly governs a particular relationship or transaction.

41. CONTACT

Dyrctly Legal Company: Dyrctly Address: [INSERT ADDRESS] The Bahamas

Email: [INSERT EMAIL] Website: dyrctly.com Customer Support: [INSERT SUPPORT INFORMATION]

ACKNOWLEDGEMENT

BY USING DYRCTLY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS.